Terms of Service

Terms of Service

Last Updated: May 9th, 2024

Introduction

Prior to obtaining access to the Services, please read these Terms of Service carefully and ensure that you understand each provision. These Terms of Service are between you (referenced herein as “you”, “your”, or “user”) and C14 EU UAB. (“we“, “our” or “C14“). C14 EU UAB. is a Lithuanian Virtual-Crypto Asset Service Provider. (Registration Number: 306099572) Services are provided under Lithuanian Law. Depending on your jurisdiction, you may be serviced by C14, Inc., C14’s American Entity. Currently American Users are all serviced from C14, Inc. All other users are serviced by C14 EU UAB.

This User Agreement (the “Agreement”) governs your use of the services provided by C14 described below (the “Services”) accessible through the C14 website or mobile application and the API (the “Site”). By accessing, using, or attempting to access or use the Services, you acknowledge and agree that you have read, understood, and accepted all the terms and conditions contained in this Agreement as well as our Privacy Policy. If you are unable to comply with these Terms of Service, you may not access or use the Services and must immediately cease any use of the Services. We may amend this Agreement from time to time by posting a revised version of this Agreement to the Site and sending notice to the email associated with your Account (if applicable) and may do so without advance notice to you. Accordingly, please review the Agreement posted at this location on a periodic basis. Each time you use the Services, you agree to be bound by the terms of the Agreement in effect at the time of your use thereof. Again, if you do not agree to the revised terms, you are not permitted to use the Services.

Dispute Resolution

In the event of any dispute arising between the user and C14, both parties agree to first attempt to resolve the issue amicably through good-faith negotiation. If a resolution cannot be reached informally, either party may initiate formal dispute resolution proceedings. Any disputes shall be addressed promptly and fairly by C14’s designated representative based in Lithuania. Users are encouraged to provide detailed information regarding their concern to expedite the resolution process. C14 will make reasonable efforts to investigate and address all complaints in accordance with Lithuanian laws and regulations. Users have the right to seek legal remedies available under Lithuanian laws if they are unsatisfied with the merchant's resolution. Users of C14 do not waive their right to legal redress in the event of a dispute and can avail themselves to the courts if they so wish.

AUTHORIZATION TO ELECTRONICALLY RECEIVE ANY AND ALL COMMUNICATIONS IS A CONDITION OF ACCESS TO AND USE OF THE SERVICES, MEANING THAT IF YOU REVOKE YOUR CONSENT TO RECEIVE SUCH COMMUNICATIONS ELECTRONICALLY YOU UNDERSTAND THAT YOU MAY NOT CONTINUE TO ACCESS OR USE THE SERVICES.

As with any asset, the value of digital currencies can go up or down and there can be a substantial risk that you lose money buying, selling, holding, or investing in digital currencies. You should carefully consider whether trading or holding digital currencies is suitable for you considering your financial condition. C14 is not registered with the U.S. Securities and Exchange Commission and does not offer securities services in the United States or to U.S. persons.

Eligibility

To be eligible to use any of the C14 Services, you must be at least 18 years old, have the capacity to enter legally binding contracts and reside in a jurisdiction in which the relevant C14 Services are accessible. For reference, below are a list of jurisdictions that users need to reside to use any of the C14 Services.

Supported Jurisdictions - Credit and Debit Cards:

United States (California, Pennsylvania, Illinois, Massachusetts, Wisconsin, Colorado, New Hampshire, Montana, Wyoming, Texas, Virginia)

European Economic Area (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

United Kingdom

Japan

Philippines

Singapore

Australia

Chile

Uruguay

Turkey

UAE

Canada

Hong Kong

Supported Jurisdictions - Bank Transfer:

Mexico

Brazil

Nigeria

India

South Africa

Registration and Logging In

For the User to register or log in to C14 Services, such User needs to provide information required by C14, including email. You guarantee to use only one account (one e-mail address) of your own and promise not to use or access any other person’s or entity's account or impersonate any other person or entity at any time or assist others in gaining unauthorized access to the Services. If C14 identifies that a person or entity is using multiple accounts or e-mails, it may block such user and suspend provision of Services to such User.

During registration for C14 Services, you agree to provide all requested information for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crimes and permit us to keep a record of such information. You will need to complete certain verification procedures before you are permitted to use C14 Services. Your access to one or more Services and the limits that apply to your use of the Services, may be altered because of information collected about you on an ongoing basis. In providing us with this or any other information that may be required, you confirm that the information is accurate and authentic. You agree to keep us updated if any of the information you provide changes. See our Privacy Policy for how we treat your data.

At all times C14 may request further information where it's necessary, including in the event of any suspicious activity related to the User or any transaction, for example ID and authenticating documents, and may freeze any transactions that are pending during the review. C14, in its sole discretion, may refuse to carry out or intermediate in carrying out transactions that it considers suspicious.

Services Provided to You

C14 will act as your commercial agent and by agreeing with these Terms of Use you are explicitly giving C14 permission to act on your behalf and fulfill your order for cryptocurrency as instructed. As your commercial agent, C14 will purchase cryptocurrency on your behalf and send/deliver it to the wallet address indicated at the time of the order subject to the conditions of these Terms of Use. At no point during the purchase, will C14 be in possession or in control of client funds.

C14 DOES NOT provide crypto/digital asset wallets, nor does C14 host wallets or is the custodian of funds or assets. Purchases/orders through C14 are one-offs and executed individually, one by one. Lastly, C14 Does Not facilitate or provide trading or investment or brokerage accounts, or facilities, nor does C14 provide investment or any other financial advice.

Cryptocurrency Purchase

You will be able to purchase cryptocurrencies from us and through our partner’s mobile applications and websites subject to the applicable fees displayed during the purchase flow. The price, exchange rate, and amount of the cryptocurrency that you wish to purchase will be confirmed at the time you place an order for a cryptocurrency purchase.

Acceptance by us of any order for a cryptocurrency purchase does not guarantee that you will receive the corresponding amount of cryptocurrency. The cryptocurrency purchase is conditional upon actual receipt by us of the funds from your credit or debit card, as well as payment of any applicable fees. Lastly, C14 will use a third-party payment processor to process any fiat payment between you and C14.

C14 UAB Refund Policy.

At C14, UAB, customer satisfaction is our top priority. We understand that occasionally, circumstances may necessitate a refund. To ensure transparency and fairness, we have established the following refund policy in accordance with EU law, specifically the Consumer Rights Directive 2011/83/EU:

Refund Period:

Cardholders are entitled to request a refund within a period of fourteen (14) business days from the date of purchase. This timeframe aligns with the statutory rights granted by the EU Consumer Rights Directive, which allows consumers to withdraw from a distance or off-premises contract within fourteen calendar days without giving any reason.

Refund Process:

To initiate a refund request, customers are required to contact our dedicated customer service team via email at team@c14.money. When reaching out, please include your full name, contact details, pertinent transaction information, and a brief explanation of the reason for the refund request.

Our experienced customer service representatives will promptly acknowledge your email and guide you through the refund process with personalized assistance. Rest assured, we are committed to ensuring a smooth and satisfactory resolution to your request.

Refund Eligibility:

While we strive to accommodate all refund requests within the specified timeframe, certain conditions and exclusions may apply. Refunds will be granted in adherence to EU consumer protection regulations, with consideration given to the nature of the transaction and the applicable legal framework.

Please be advised that refunds may not be applicable to specific types of transactions or products, as outlined in our terms and conditions. Additionally, refunds are subject to verification and approval by our team.

Timely Resolution:

We understand the importance of prompt resolution when it comes to refund requests. Our aim is to process all eligible refunds in a timely manner, with due consideration given to the original method of payment. However, please note that processing times may vary depending on external factors such as banking procedures and transaction volumes.

Should you have any questions, concerns, or require further clarification regarding our refund policy, please do not hesitate to reach out to us at team@c14.money. Our knowledgeable team members are here to provide assistance and address any inquiries you may have.

Thank you for choosing C14, UAB for your financial needs. We appreciate your trust in our services and remain dedicated to delivering exceptional customer experiences at all times.

Suspension, Termination, and Cancellation

C14 may: (a) refuse to complete, or block or cancel you have authorized (b) suspend, restrict, or terminate your access to any or all the C14 Services and/or (c) deactivate or cancel you C14 account with immediate effect for any reason, including but not limited to where:

1.) We reasonably believe that we need to do so to protect our reputation.

2.) We are, in our reasonable opinion, required to do so by applicable law, regulation or any court or other authority to which we are subject in any jurisdiction.

3.) We reasonably suspect you of acting in breach of these Terms of Use.

4.) We have concerns that a transaction is erroneous or about the security of your C14 account or we suspect the C14 Services are being used in a fraudulent or unauthorized manner.

5.) We suspect money laundering, terrorist financing, fraud, or any other financial crime.

6.) Use of your C14 account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your C14 account activity.

7.) You take any action that may circumvent our controls such as opening multiple C14 accounts or abusing promotions that we may offer from time to time.

8.) You fail to provide on request such documentation as C14 (or any third party whose services we use in proving the Services to under this agreement) reasonably requires complying with its obligations under applicable money laundering laws and regulations or otherwise to ensure the verification of your identity and/or funding sources to C14’s satisfaction.

9.) Any cryptocurrency purchase is significantly larger in size.

10.) C14 reasonably believes that it is necessary or desirable to do so to protect the security of the account, including circumstances where any account details may have been lost or stolen.

In the case of any such suspension, C14 shall make reasonable efforts to inform you about the withholding or suspension, provided that such disclosure:

1.) Is not in breach of any applicable law or regulation and does not contravene the instruction of any competent authority or regulator.

2.) Would not compromise C14’s reasonable security measures.

C14 shall not be liable to you for any losses you may suffer because of any reasonable action it takes to suspend your account or withhold settlement of a cryptocurrency purchase.

Fees

All fees payable under these Terms of Use are displayed during the purchase flow and shall be paid USD or any other currency that is agreed between C14 and the user. C14 reserves the right to pursue any financial losses suffered due to you filing a chargeback procedure with your bank. These can include administration fees levied by the card processor and the card schemes as well as the monetary value of the cryptocurrencies ordered/purchased.

Data Protection Laws

You acknowledge that we may process personal data in relation to you, in connection with these Terms of Use, or the C14 Services. We will process and sometimes update this personal data in accordance with the Privacy Policy. Accordingly, you represent and warrant that:

1.) Your disclosure to us of any personal data was or will be made in accordance with all applicable data protection and data privacy laws, and that data are accurate, up to date and relevant when disclosed.

2.) Before providing any such personal data to us, you acknowledge that you have read and understood our Privacy Policy.

3.) From time to time we provide you with a replacement version of the Privacy Policy, you will promptly read that notice and provide updated copies of the Privacy Policy, or re-direct towards a site containing the updated Privacy Policy, any individual whose personal data you have provided to us.

Liability

C14 shall not be liable in any way to you or to any other person for the truthfulness, completeness, reliability and accuracy of account information or any other information or data it receives from third parties, including you and your payment service providers. We shall not be required to make any investigation into and shall be entitled in good faith without incurring any liability to assume (without requesting evidence thereof) the validity, authenticity and veracity of any documents, information, declarations, or notices received with respect to providing services under C14’s Services. In this respect, we fully rely on the data providers involved and are not obliged to independently verify the information we receive.

C14 shall not be liable in any way to you or any other person with respect to any claim arising in relation to these Terms of Use, save in the case of grossly negligent actions or omissions. C14 will under no circumstances be liable to you for indirect punitive or consequential loss of any kind whatsoever (including but not limited to loss of profits, business, goodwill, or opportunity), whether foreseeable, even if advised of the possibility of such loss or damage and regardless of the form of action. IN NO EVENT SHALL C14, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF C14’S SERVICES OR C14’S SITE, OR THIS AGREEMENT, EVEN IF AN AUTHORIZED REPRESENTATIVE OF C14 HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE, EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF C14’S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW. THIS MEANS, BY WAY OF EXAMPLE ONLY (AND WITHOUT LIMITING THE SCOPE OF THE PRECEDING SENTENCE), THAT IF YOU CLAIM THAT C14 FAILED TO PROCESS A TRANSACTION PROPERLY, YOUR DAMAGES ARE LIMITED TO NO MORE THAN THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION, AND THAT YOU MAY NOT RECOVER FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, DIMINUTION IN VALUE OR OTHER TYPES OF SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES IN EXCESS OF THE VALUE OF THE SUPPORTED DIGITAL CURRENCY AT ISSUE IN THE TRANSACTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

C14’S SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, C14 SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. C14 DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE, ANY PART OF C14’S SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE. C14 DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED OR REMAIN OPEN. EXCEPT FOR THE EXPRESS STATEMENTS SET FORTH IN THESE TERMS OF USE, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR UNDERSTANDING, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF C14 SERVICES AND C14 SITE. WITHOUT LIMITING THE FOREGOING, YOU HEREBY UNDERSTAND AND AGREE THAT C14 WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: (A) ANY INACCURACY, DEFECT OR OMISSION OF DIGITAL CURRENCY PRICE DATA, (B) ANY ERROR OR DELAY IN THE TRANSMISSION OF SUCH DATA, OR (C) INTERRUPTION IN ANY SUCH DATA.

Since C14’s Services are provided on “as is” and “as available” basis, we do not guarantee an error-free process. Every effort is made to keep the website up and running smoothly. However, C14 takes no responsibility for, and will not be liable for, the website becoming temporarily unavailable, especially due to technical issues beyond our control, nor will we accept any responsibility for money or tokens being lost because of transactions working improperly or a systems failure. The possibility of performing transactions may be temporarily unavailable in case of liquidity issues for which we take no responsibility. Additionally, we accept no responsibility for and cannot guarantee the reliability of either payment services provider that a user chooses to use C14’s Services.

Stored Card Details

C14 is legally obligated to secure your consent to allow us to store your card details for future use and cannot process your payment before you agree to such storing. By accepting these Terms of Use, you hereby give us permission to do so. Your card will remain stored against your account for transactional purposes, unless you decide to remove it, or until the card expired. For legal and regulatory purposes, we will continue to store records for your transaction in accordance with our Privacy Policy.

We need to do this so that you will be able to process transactions more easily in the future and it also helps us to prevent and detect any fraudulent activity. Stored details are primarily used so that you don’t have to re-enter all your details for every transaction you make. In your account, you will see the last four digits of the card number, and this forms the reference for you to reference the correct card you wish to use.

We also compare stored details in our fraud screening systems, to prevent your details from being used on any other accounts and safeguard your data. As per our policy, if you don’t agree to us storing your payment card details, we won’t be able to process your transaction from the card used. Lastly, changes in the permitted use will require your agreement and will notify you if this occurs.

Term

These Terms of Use will commence in the manner set out in the introduction and will continue unless either party notifies the other of termination, in writing, in accordance with the Terms of Use. These Terms of Use can be terminated immediately by the user/customer providing written notice to C14. Lastly, these Terms of Use can be terminated by C14 in accordance with all the provisions of these Terms of Use.

Force Majeure

No party will be in breach of these Terms of Use nor liable for any failure to perform its obligations under these Terms of Use if that failure results from circumstances beyond its reasonable control.

Notices

C14 may (where allowed to do so by law) communicate with you by posting information in your account or on our website, in which case the information will be treated as received by you when it is posted by us. We may also contact you at the postal or email address you provide us with when processing a transaction. Notices sent by email will be deemed to have been received at the time of transmission as shown by the sender’s records (or if sent outside business hours, at 9 AM on the first business day following dispatch). Lastly, notices sent by post will be deemed to have been received on the second business day after posting.

Complaints

For any complaint relating to C14’s Services, you are advised to contact legal@c14.money.